IKnewUIKnewU refunds credit packs within 7 days if under 50% of that purchase is used. Failed generations do not count as used credits. Email [email protected].
2026/10/06
Last updated: October 6, 2026
We want you to be satisfied with your purchase. If a credit pack or membership purchase is not right for you, you can request a refund when you meet the rules below.
You must meet both of these conditions for that purchase:
Failed generations that never deliver an output do not count as used credits for the 50% rule. If we already returned those credits to your balance, they were not “used.”
| Situation | Refundable? |
|---|---|
| Within 7 days and under 50% used (failed jobs excluded) | Yes, subject to review |
| After 7 days | No |
| More than 50% of that purchase already used | No |
| Chargeback filed after we already refunded you | No |
You can also reach us from the contact page.
If we approve a refund for an earlier Stripe or PayPal purchase, we send it to that original Stripe or PayPal method in 5–7 business days. The exact arrival time depends on your bank or PayPal. New purchases are one-time MoneyGo payments. Fixed-term membership and character access end when that term ends and do not renew automatically. If we approve a MoneyGo refund, we return it through the original MoneyGo channel. Arrival depends on that processor and your payment method.
Unused time on a membership is not an automatic cash refund. We handle membership refunds case by case, and only as required by applicable law.
We may update this policy. The new version applies when we post it on this page.